Fraktpolicy

Welcome to Beautiful Candles! Where stunning Scandi-design flameless LED candles bring timeless Nordic elegance and cozy ambiance to your home. Our eco-friendly, realistic flame candles are rechargeable (including outdoor options) and provide safe, beautiful lighting without the worry of real flames.

For any questions, please contact us at support@veronae.se

1. Order Processing Time

  • Standard processing: Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Peak season: During holidays or major sales periods, processing may take 3–5 business days. We will notify you by email if any delays occur.
  • Custom or bundled sets: Larger packages or special sets may require additional processing time, which will be indicated on the product pages.

2. Shipping & Fast Delivery

  • Fast SE delivery: Order today – we ship tomorrow! Enjoy quick and reliable delivery across the SE.
  • Delivery times: Most SE orders arrive within 9–15 business days after shipping, depending on your location.
  • Shipping methods: We partner with trusted carriers to ensure safe and efficient delivery.
  • Order tracking: A tracking link will be sent to you via email once your order is shipped.

3. Shipping Coverage

  • Shipping is available throughout the SE, with fast service emphasized.
  • Shipping notes:
    • Please ensure the delivery address is entered correctly to avoid any issues.
    • Any applicable local taxes or fees are the recipient’s responsibility.

4. Returns & Exchanges

  • Return policy: Please refer to our full Returns Policy page for complete details.
  • Return unused items in their original packaging within 60 days of receipt.
  • Customers are typically responsible for return shipping costs, unless the item is defective.
  • Quality guarantee: Defective or damaged items qualify for free returns or exchanges. Please contact us within 7 days of receipt.

Return process:

  1. Email support@veronae.se with your order number and reason for return.
  2. Once approved, ship the item to the address provided.
  3. Refunds will be issued to your original payment method within 5–10 business days after inspection.

5. Order Cancellation

  • Orders can be cancelled free of charge within 24 hours by emailing support@veronae.se.
  • Once an order has been shipped, it cannot be cancelled but can be returned according to our return policy.

6. Delivery Issues

  • Address accuracy: Please double-check your delivery address. Incorrect addresses may result in additional shipping fees.
  • Lost or damaged packages: Report any lost or damaged packages within 7 days of receipt, and we will resolve the issue with our carriers.
  • Non-delivered orders: If your order does not arrive within the estimated timeframe, please contact support@veronae.se

7. Contact Us

Our team is here to assist with any shipping, order, or product-related questions:

  • Email: support@veronae.se
  • Live chat: Reach us via the live chat feature on the Beautiful Candles website.

Thank you for choosing Beautiful Candles.
We’re delighted to bring eco-friendly Scandi-inspired flameless LED lighting into your home with fast SE delivery and a hassle-free 60-day return policy.
Order today – we ship tomorrow!